Privacy Policy

1. Introduction

This Privacy Policy outlines the principles governing the collection, use, and disclosure of personal data by Pilot Medical Pte Ltd and Pilot Healthcare Pte Ltd ("Pilot Medical," "we," "us," or "our"). We are committed to protecting your privacy and ensuring full compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

We reserve the right to amend this Policy to reflect changes in our clinical operations, technological advancements, or legislative requirements.

2. Types of Personal Data We Collect

We collect personal data from patients, job applicants, service providers, and partners. This includes, but is not limited to:

  • Identity & Bio-data: Name, NRIC/Passport number, age, and gender.

  • Contact Information: Email address, phone number, and mailing address.

  • Clinical & Health Data: Health history, AI-driven screening results, and biomarker data (for patients).

  • Technical Data: Account credentials, website cookies, and interaction preferences.

3. How We Collect Your Data

We collect data directly or via authorized representatives through:

  • Clinical consultations and health screenings.

  • Subscription to our newsletters or digital health platforms.

  • Job applications or partnership inquiries.

  • Participation in our "sandbox" pilot programs or marketing events.

4. Purposes of Data Collection

We process your personal data for the following purposes:

  • Clinical Care: Processing medical orders, delivering screening results, and providing longevity health management.

  • Communication: Responding to queries, providing service updates, and sending health alerts.

  • Innovation & Marketing: Informing you of new AI technologies, pilot programs, or promotional events (with your consent).

  • Compliance: Meeting regulatory requirements under Singapore law and performing internal audits.

5. Use, Disclosure, and Sharing

We only disclose your data for the purposes notified to you, or as permitted by law. Your data may be shared with:

  • Affiliated entities within the Pilot Medical Group ecosystem.

  • Strategic alliance partners and healthcare institutions.

  • Contracted service providers (e.g., IT, financial, or research specialists).

  • Regulatory authorities, law enforcement, or as authorized by the PDPA.

6. Security and Retention

We take privacy breaches seriously. We have implemented robust physical, electronic, and supervisory controls to protect your data from unauthorized access or loss.

  • Security Disclaimer: While we use advanced safeguards, no system is immune to cyber-threats. Users acknowledge that we are not liable for unauthorized loss arising from external risks like hacking or viruses.

  • Retention: We only store data as long as necessary to fulfill the original purpose or to meet legal and business requirements.

7. Your Rights: Access, Correction, and Withdrawal

You have the right to manage the data we hold about you:

  • Access: You may request a copy of your personal data.

  • Correction: We encourage you to keep your information up-to-date by notifying us of any changes.

  • Withdrawal: You may withdraw your consent for data processing at any time.